Política de reembolso
At AmoreM Jewelry, your satisfaction is important to us. Please review our refund policy below.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must be:
-
Unworn, unused, and in its original condition
-
Returned in the original packaging
For hygiene and safety reasons, earrings and personalized items are non-returnable unless they arrive damaged or defective.
Non-Returnable Items
The following items are not eligible for return or refund:
-
Earrings
-
Personalized or custom-made jewelry
-
Items marked as final sale
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Include clear photos or videos of the issue so we can assist you promptly.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
To start a return, you can contact us at amoremshop@gmail.com. Please note that returns will need to be sent to the following address: 7600 Burgoyne Rd, HOUSTON, TX 77063
Shipping Costs
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
How to Start a Return
To initiate a return, please contact us at:
Email: sales@amoremshop.com
Include your order number and reason for return.
Late or Missing Refunds
If you haven’t received a refund yet:
-
Check your bank account again
-
Contact your credit card company or payment provider
-
If the issue persists, contact us for assistance
Contact Us
If you have any questions about refunds or returns, please contact us at:
Email: sales@amoremshop.com
To start a return, you can contact us at amoremshop@gmail.com. Please note that returns will need to be sent to the following address: 7600 Burgoyne Rd, HOUSTON, TX 77063